Managing Conflict
This course is part of Conflict Management For Everyone Specialization.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full Conflict Management For Everyone program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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What you'll learn
Identify and understand different conflict mindsets
Manage in-person conflicts effectively
Handle email-based conflicts professionally
Navigate phone-based conflict situations
Apply appropriate conflict resolution strategies for each medium
Skills you'll gain
This course includes:
1.5 Hours PreRecorded video
5 peer reviews, 5 discussion prompts
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
Share your certificate with prospective employers and your professional network on LinkedIn.
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There are 6 modules in this course
This comprehensive course teaches strategies for managing conflict across different communication channels. Students learn to identify conflict mindsets and handle challenging situations in various contexts including in-person, email, and phone interactions. The curriculum emphasizes practical techniques for recognizing and addressing conflicts effectively, with specific strategies tailored to each communication medium. Through hands-on exercises and real-world scenarios, learners develop skills to manage conflicts professionally and productively.
Start Here
Module 1 · 15 Minutes to complete
Identifying conflict mindsets
Module 2 · 1 Hours to complete
Handling conflict in person
Module 3 · 1 Hours to complete
Handling conflict over email
Module 4 · 1 Hours to complete
Handling conflict on the phone
Module 5 · 1 Hours to complete
Course Conclusion
Module 6 · 2 Minutes to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: Conflict Management For Everyone Specialization
Instructor
Skills-Based Professional Development and AI Education, Arizona State University
CareerCatalyst is a professional training and development initiative at Arizona State University, dedicated to providing practical skills for workplace success in a rapidly changing digital world. As the instructor for the Coursera course AI Foundations: Prompt Engineering with ChatGPT, CareerCatalyst specializes in equipping learners with foundational knowledge and hands-on techniques for large language models, including responsible prompt design using frameworks like RACCCA. Through accessible, skills-focused modules, the team empowers a diverse audience—from beginners to professionals—to harness AI tools like ChatGPT for more effective and creative problem-solving in business and education.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.