Digital Communication and Emotion
Master online communication by expressing emotions appropriately, choosing the right medium, and resolving miscommunications effectively.
Master online communication by expressing emotions appropriately, choosing the right medium, and resolving miscommunications effectively.
This course addresses the challenges of digital communication, particularly when emotions are involved. With expertise from Dr. Nicholas Proferes of the ASU School of Social and Behavioral Sciences, students gain practical tools and strategies to communicate effectively in online environments. The course begins by exploring the fundamentals of digital communication and introducing a structured communication process to help convey messages clearly. Students then learn techniques for expressing emotions appropriately in digital formats, understanding how emotional content can be effectively incorporated into various types of messages. A significant portion of the course focuses on selecting the most appropriate medium for different communication goals, teaching students to consider their purpose and audience when choosing between email, messaging, video calls, or other platforms. The final substantive module covers strategies for responding to digital confusions and emotionally charged communications, preparing students to handle miscommunications that inevitably occur online. Throughout the course, students engage in practical exercises that reinforce theoretical concepts, including peer-reviewed assignments that provide opportunities to apply these skills to realistic scenarios.
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What you'll learn
Use a structured communication process to convey messages clearly in digital formats
Express emotions appropriately in different digital communication contexts
Select the most appropriate medium based on communication purpose and audience
Respond effectively to miscommunications and emotionally charged messages
Identify potential sources of confusion in digital communications
Apply specialized approaches for different digital platforms including email and video conferencing
Skills you'll gain
This course includes:
1.2 Hours PreRecorded video
4 peer reviews
Access on Mobile, Tablet, Desktop
FullTime access
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There are 6 modules in this course
This course provides practical strategies for effective digital communication, with special attention to handling emotional aspects of online interactions. Structured in six modules, it begins with an introduction to digital communication challenges, followed by four substantive learning modules and a conclusion. The second module focuses on using a structured communication process to ensure messages are conveyed clearly, teaching students to communicate deliberately and ask clarifying questions. The third module addresses techniques for showing emotion appropriately in digital environments, including specialized approaches for video conferencing and written communication. The fourth module helps students choose the most appropriate medium for different communication goals, teaching them to consider their purpose and audience when selecting from various digital platforms. The fifth module covers strategies for responding to digital confusions and emotionally charged messages, preparing students for inevitable miscommunications. Each substantive module includes practice exercises, peer-reviewed assignments, and discussion prompts to reinforce learning.
Welcome to Digital Communication and Emotion!
Module 1 · 14 Minutes to complete
Using the communication process
Module 2 · 1 Hours to complete
Showing emotion in digital ways
Module 3 · 1 Hours to complete
Choosing an appropriate medium
Module 4 · 1 Hours to complete
Responding to digital confusions
Module 5 · 1 Hours to complete
Course Conclusion
Module 6 · 3 Minutes to complete
Fee Structure
Instructor
A Leader in Innovative Higher Education
Arizona State University (ASU) is recognized as the most innovative university in the United States, committed to providing high-quality education and fostering a culture of excellence and inclusivity. Established in 1885, ASU has evolved into a comprehensive research institution with over 100,000 students from all 50 states and more than 130 countries. The university offers a diverse range of more than 430 undergraduate and 590 graduate programs, guided by expert faculty. ASU emphasizes real-world problem-solving, encouraging students to engage in creative solutions to global challenges. With a focus on accessibility and societal impact, ASU prepares its graduates for successful futures while maintaining a strong commitment to community service and innovation.
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Frequently asked questions
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