Providing Technical Support for AWS Workloads
This course is part of AWS Cloud Support Associate Certificate.
This course cannot be purchased separately - to access the complete learning experience, graded assignments, and earn certificates, you'll need to enroll in the full AWS Cloud Technology Consultant Professional Certificate program. You can audit this specific course for free to explore the content, which includes access to course materials and lectures. This allows you to learn at your own pace without any financial commitment.
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What you'll learn
Understand fundamentals of cloud troubleshooting
Master AWS support methods and resources
Develop skills in EC2 and Lambda troubleshooting
Learn VPC connectivity and security best practices
Implement preventative measures for AWS services
Skills you'll gain
This course includes:
2.2 Hours PreRecorded video
6 quizzes, 2 assignments
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
Get a Completion Certificate
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There are 3 modules in this course
This comprehensive course teaches technical support fundamentals for AWS cloud environments. Students learn essential troubleshooting skills for key AWS services including EC2, Lambda, VPC, S3, RDS, and IAM. The curriculum covers support methodologies, common issues, preventive measures, and best practices for maintaining cloud infrastructure. Through hands-on labs and real-world scenarios, students develop practical skills in diagnosing and resolving cloud-related technical issues.
Troubleshoot Cloud-Related Issues
Module 1 · 1 Hours to complete
Troubleshooting AWS Services
Module 2 · 2 Hours to complete
Topical Customer Scenarios
Module 3 · 2 Hours to complete
Fee Structure
Individual course purchase is not available - to enroll in this course with a certificate, you need to purchase the complete Professional Certificate Course. For enrollment and detailed fee structure, visit the following: AWS Cloud Support Associate Certificate
Instructors
Cloud Technologist
Oksana Hoeckele is a Cloud Technologist based in the US. Oksana’s passion for learning led her to pursue a Bachelors and dual Master’s Degrees. Oksana taught at several higher education institutions, and while searching for opportunities to enhance her classes, she became interested in tech. Oksana completed a coding bootcamp, participated in hackathons, and wrote technical documentation for a tech company. Oksana finds herself always drawn to new experiences, cultures, and people. Outside of AWS, Oksana enjoys traveling, exploring the tech sector, gaining new skills, and sharing her knowledge with students.
Cloud Technologist at Amazon Web Services
Seph R is a seasoned Cloud Technologist and Technical Trainer at Amazon Web Services, based in Seattle, WA. With over 7 years at AWS, Seph began his journey in the Premium Support division and has consistently focused on training and empowering others. His passion lies in creative problem solving and exploring the evolving AWS landscape. Seph’s approachable nature and broad interests make him an engaging instructor who enjoys deep conversations on a wide range of topics. When not teaching, he plays Ultimate at global tournaments or travels for leisure.
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Frequently asked questions
Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.