Learn to create and configure Amazon Connect cloud contact centers, customized to meet your business needs for better customer engagement.
Learn to create and configure Amazon Connect cloud contact centers, customized to meet your business needs for better customer engagement.
Explore Amazon Connect cloud contact center fundamentals. Learn design considerations, instance creation steps, and configuration settings for data storage, identity management, and telephony. Gain skills to customize your contact center.
Instructors:
English
What you'll learn
Recognize the meaning of key Amazon Connect instance concepts
Explore considerations for creating Connect instances
Identify the steps required to create an instance
Explore data storage, administrator, and application data configuration settings
Understand channel configuration settings for contact centers
Identify additional application settings to expand contact center functionality
Skills you'll gain
This course includes:
PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This course covers the fundamentals of Amazon Connect instances for cloud-based contact centers. It guides learners through design considerations and basic steps to create a customized Amazon Connect instance. Topics include region selection, single or multiple instance design, identity management, data storage, and telephony configuration. The course also explores additional settings to expand contact center functionality.
Amazon Connect Instance Fundamentals
Module 1 · 1 Hours to complete
Fee Structure
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