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Amazon Connect Instance Fundamentals

Learn to create and configure Amazon Connect cloud contact centers, customized to meet your business needs for better customer engagement.

Learn to create and configure Amazon Connect cloud contact centers, customized to meet your business needs for better customer engagement.

Explore Amazon Connect cloud contact center fundamentals. Learn design considerations, instance creation steps, and configuration settings for data storage, identity management, and telephony. Gain skills to customize your contact center.

Instructors:

English

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Amazon Connect Instance Fundamentals

This course includes

1 Hour

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

Free

What you'll learn

  • Recognize the meaning of key Amazon Connect instance concepts

  • Explore considerations for creating Connect instances

  • Identify the steps required to create an instance

  • Explore data storage, administrator, and application data configuration settings

  • Understand channel configuration settings for contact centers

  • Identify additional application settings to expand contact center functionality

Skills you'll gain

Amazon Connect
cloud contact center
instance creation
data storage
identity management
telephony configuration

This course includes:

PreRecorded video

1 assignment

Access on Mobile, Tablet, Desktop

FullTime access

Shareable certificate

Get a Completion Certificate

Share your certificate with prospective employers and your professional network on LinkedIn.

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Certificate

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There is 1 module in this course

This course covers the fundamentals of Amazon Connect instances for cloud-based contact centers. It guides learners through design considerations and basic steps to create a customized Amazon Connect instance. Topics include region selection, single or multiple instance design, identity management, data storage, and telephony configuration. The course also explores additional settings to expand contact center functionality.

Amazon Connect Instance Fundamentals

Module 1 · 1 Hours to complete

Fee Structure

Instructor

AWS Instructor
AWS Instructor

18,469 Students

130 Courses

Amazon Web Services

AWS is on a mission to accelerate the digital transformation of education in partnership with the full education community, including learners, educators, administrators, and researchers.

Amazon Connect Instance Fundamentals

This course includes

1 Hour

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

Free

Testimonials

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Frequently asked questions

Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.