Amazon Connect Flows Fundamentals
Learn to create, personalize, and automate customer experiences with Amazon Connect flows. Explore benefits, use cases, and implementation.
Learn to create, personalize, and automate customer experiences with Amazon Connect flows. Explore benefits, use cases, and implementation.
Discover the power of Amazon Connect flows in this comprehensive course designed for beginners. Learn how to create, personalize, and automate end-to-end customer and agent self-service experiences across various channels. This course covers the fundamental concepts, benefits, and typical use cases of Amazon Connect flows. You'll explore real-world implementation scenarios and gain insights into planning secure and cost-effective flow implementations. By eliminating manual processes and reducing development and operational costs, Amazon Connect flows offer a powerful solution for improving customer service operations.
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What you'll learn
Recognize Amazon Connect flow types and flow block types
Explore the Amazon Connect flow designer
Identify ways to enable additional Amazon Connect functionality with flows
Recognize flow blocks used for operational process improvements
Understand the benefits of using Amazon Connect flows
Learn about typical use cases for Amazon Connect flows
Skills you'll gain
This course includes:
PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This course provides a comprehensive introduction to Amazon Connect flows, a powerful tool for creating and automating customer service experiences. Participants will learn about the various types of flows and flow blocks available in Amazon Connect, and how to use the flow designer to create customized customer interactions. The course covers the benefits of using flows to eliminate manual processes and reduce operational costs, as well as exploring real-world implementation scenarios. Students will gain insights into enabling additional Amazon Connect functionality through flows and learn how to use flow blocks for operational process improvements. By the end of the course, learners will be equipped with the knowledge to plan and implement secure and cost-effective Amazon Connect flows for their organization's customer service needs.
Amazon Connect Flows Fundamentals
Module 1 · 1 Hours to complete
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Amazon Web Services
AWS is on a mission to accelerate the digital transformation of education in partnership with the full education community, including learners, educators, administrators, and researchers.
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