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Amazon Connect: Creating & Managing Amazon Connect Instances

Learn to set up and manage Amazon Connect instances for your contact center. Master implementation steps and features for scalable operations.

Learn to set up and manage Amazon Connect instances for your contact center. Master implementation steps and features for scalable operations.

Discover how to create and manage Amazon Connect instances tailored to your contact center needs. This course guides you through the setup process for a scalable Amazon Connect contact center, covering implementation steps and features. Learn to customize and adjust your instance as your company grows, supporting millions of customers efficiently.

Instructors:

English

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Amazon Connect: Creating & Managing Amazon Connect Instances

This course includes

1 Hour

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

Free

What you'll learn

  • Understand the process of creating an Amazon Connect instance

  • Learn to customize Amazon Connect for specific contact center needs

  • Explore various implementation steps and features of Amazon Connect

  • Gain knowledge on scaling Amazon Connect to support millions of customers

  • Understand how to adjust and manage Amazon Connect instances as companies grow

Skills you'll gain

Amazon Connect
contact center
cloud computing
omnichannel support
customer service

This course includes:

PreRecorded video

1 assignment

Access on Mobile, Tablet, Desktop

FullTime access

Shareable certificate

Get a Completion Certificate

Share your certificate with prospective employers and your professional network on LinkedIn.

Provided by

Certificate

Top companies offer this course to their employees

Top companies provide this course to enhance their employees' skills, ensuring they excel in handling complex projects and drive organizational success.

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There is 1 module in this course

This course is part of the Amazon Connect curriculum and focuses on creating and managing Amazon Connect instances. It guides learners through the process of setting up a customized Amazon Connect contact center that can scale to support millions of customers. The curriculum covers various steps and features involved in the implementation process, helping participants understand how to adjust their existing Amazon Connect instance as their company grows. Learners will gain practical knowledge on customizing Amazon Connect to meet specific contact center needs, including omnichannel support, skills-based routing, and utilizing powerful analytics tools.

Amazon Connect: Creating and Managing Amazon Connect Instances

Module 1 · 1 Hours to complete

Fee Structure

Instructor

AWS Instructor
AWS Instructor

18,469 Students

130 Courses

Amazon Web Services

AWS is on a mission to accelerate the digital transformation of education in partnership with the full education community, including learners, educators, administrators, and researchers.

Amazon Connect: Creating & Managing Amazon Connect Instances

This course includes

1 Hour

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

Free

Testimonials

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Frequently asked questions

Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.