Learn to set up and manage Amazon Connect instances for your contact center. Master implementation steps and features for scalable operations.
Learn to set up and manage Amazon Connect instances for your contact center. Master implementation steps and features for scalable operations.
Discover how to create and manage Amazon Connect instances tailored to your contact center needs. This course guides you through the setup process for a scalable Amazon Connect contact center, covering implementation steps and features. Learn to customize and adjust your instance as your company grows, supporting millions of customers efficiently.
Instructors:
English
What you'll learn
Understand the process of creating an Amazon Connect instance
Learn to customize Amazon Connect for specific contact center needs
Explore various implementation steps and features of Amazon Connect
Gain knowledge on scaling Amazon Connect to support millions of customers
Understand how to adjust and manage Amazon Connect instances as companies grow
Skills you'll gain
This course includes:
PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
Shareable certificate
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There is 1 module in this course
This course is part of the Amazon Connect curriculum and focuses on creating and managing Amazon Connect instances. It guides learners through the process of setting up a customized Amazon Connect contact center that can scale to support millions of customers. The curriculum covers various steps and features involved in the implementation process, helping participants understand how to adjust their existing Amazon Connect instance as their company grows. Learners will gain practical knowledge on customizing Amazon Connect to meet specific contact center needs, including omnichannel support, skills-based routing, and utilizing powerful analytics tools.
Amazon Connect: Creating and Managing Amazon Connect Instances
Module 1 · 1 Hours to complete
Fee Structure
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