Amazon Connect Console Fundamentals
Master Amazon Connect's self-service interface. Learn to design contact flows, manage agents, and track metrics for efficient cloud-based contact centers.
Master Amazon Connect's self-service interface. Learn to design contact flows, manage agents, and track metrics for efficient cloud-based contact centers.
This course introduces the Amazon Connect console, a self-service graphical interface for cloud-based contact centers. Learn to design contact flows, manage agents, and track performance metrics. Explore user personas and access control options.
Instructors:
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What you'll learn
Recognize the typical user persona for the Amazon Connect console
Explain the benefits of the Amazon Connect console
Explore access control options for Amazon Connect console
Understand how different personas use the Amazon Connect console
Learn to design contact flows using the graphical interface
Discover methods for efficient agent management
Skills you'll gain
This course includes:
PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This course introduces learners to the Amazon Connect console, a self-service graphical interface designed for non-technical users to manage cloud-based contact centers. It covers the benefits of the Amazon Connect console, typical user personas, and how different roles utilize the interface. The course also explores access control options and demonstrates how to design contact flows, manage agents, and track performance metrics efficiently.
Amazon Connect Console Fundamentals
Module 1 · 1 Hours to complete
Fee Structure
Instructor
Amazon Web Services
AWS is on a mission to accelerate the digital transformation of education in partnership with the full education community, including learners, educators, administrators, and researchers.
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