Master Amazon Connect's chat and messaging: Learn to implement multi-channel customer communication for your organization.
Master Amazon Connect's chat and messaging: Learn to implement multi-channel customer communication for your organization.
This course introduces Amazon Connect chat and messaging channels, part of the Amazon Connect curriculum. It covers the fundamentals of text-based customer communications through web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger. Participants will learn about the benefits, typical use cases, and core concepts of these channels. The curriculum includes exploration of integration options and how to align these channels with organizational needs. By the end of the course, learners will be able to identify different channels, recognize their benefits and built-in features, understand the agent and customer experience, and consider service quotas and security aspects of Amazon Connect chat and messaging.
Instructors:
English
What you'll learn
Identify Amazon Connect chat and messaging channels
Recognize benefits of Amazon Connect chat and messaging channels
Understand built-in features and integration possibilities
Learn about agent and customer experience in chat and messaging
Recognize service quotas for Amazon Connect chat and messaging
Understand security considerations for these communication channels
Skills you'll gain
This course includes:
PreRecorded video
1 assignment
Access on Mobile, Tablet, Desktop
FullTime access
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There is 1 module in this course
This course offers a comprehensive introduction to Amazon Connect chat and messaging channels, focusing on their implementation in customer service operations. The curriculum covers the various text-based communication options available through Amazon Connect, including web chat, mobile chat, SMS, and integration with third-party messaging platforms. Learners will gain insights into the benefits and use cases of these channels, understand their core concepts, and explore integration possibilities. The course emphasizes how these channels can be aligned with organizational needs to enhance customer communication. Key topics include identifying different messaging channels, recognizing their built-in features, understanding the user experience for both agents and customers, and considering service quotas and security aspects. By the end of the course, participants will be well-equipped to leverage Amazon Connect's chat and messaging capabilities for effective multi-channel customer engagement.
Amazon Connect Chat and Messaging Fundamentals
Module 1 · 1 Hours to complete
Fee Structure
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