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Amazon Connect Chat and Messaging Fundamentals

Master Amazon Connect's chat and messaging: Learn to implement multi-channel customer communication for your organization.

Master Amazon Connect's chat and messaging: Learn to implement multi-channel customer communication for your organization.

This course introduces Amazon Connect chat and messaging channels, part of the Amazon Connect curriculum. It covers the fundamentals of text-based customer communications through web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger. Participants will learn about the benefits, typical use cases, and core concepts of these channels. The curriculum includes exploration of integration options and how to align these channels with organizational needs. By the end of the course, learners will be able to identify different channels, recognize their benefits and built-in features, understand the agent and customer experience, and consider service quotas and security aspects of Amazon Connect chat and messaging.

Instructors:

English

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Amazon Connect Chat and Messaging Fundamentals

This course includes

1 Hour

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

Free

What you'll learn

  • Identify Amazon Connect chat and messaging channels

  • Recognize benefits of Amazon Connect chat and messaging channels

  • Understand built-in features and integration possibilities

  • Learn about agent and customer experience in chat and messaging

  • Recognize service quotas for Amazon Connect chat and messaging

  • Understand security considerations for these communication channels

Skills you'll gain

Amazon Connect
customer service
chat support
messaging channels
omnichannel communication
cloud contact center
customer engagement

This course includes:

PreRecorded video

1 assignment

Access on Mobile, Tablet, Desktop

FullTime access

Shareable certificate

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There is 1 module in this course

This course offers a comprehensive introduction to Amazon Connect chat and messaging channels, focusing on their implementation in customer service operations. The curriculum covers the various text-based communication options available through Amazon Connect, including web chat, mobile chat, SMS, and integration with third-party messaging platforms. Learners will gain insights into the benefits and use cases of these channels, understand their core concepts, and explore integration possibilities. The course emphasizes how these channels can be aligned with organizational needs to enhance customer communication. Key topics include identifying different messaging channels, recognizing their built-in features, understanding the user experience for both agents and customers, and considering service quotas and security aspects. By the end of the course, participants will be well-equipped to leverage Amazon Connect's chat and messaging capabilities for effective multi-channel customer engagement.

Amazon Connect Chat and Messaging Fundamentals

Module 1 · 1 Hours to complete

Fee Structure

Instructor

AWS Instructor
AWS Instructor

18,469 Students

130 Courses

Amazon Web Services

AWS is on a mission to accelerate the digital transformation of education in partnership with the full education community, including learners, educators, administrators, and researchers.

Amazon Connect Chat and Messaging Fundamentals

This course includes

1 Hour

Of Self-paced video lessons

Beginner Level

Completion Certificate

awarded on course completion

Free

Testimonials

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Frequently asked questions

Below are some of the most commonly asked questions about this course. We aim to provide clear and concise answers to help you better understand the course content, structure, and any other relevant information. If you have any additional questions or if your question is not listed here, please don't hesitate to reach out to our support team for further assistance.